FREQUENTLY ASKED QUESTIONS
Yes, you must have a minimum value of £20 of products in your cart to checkout.
* Which ramen kits are available for national delivery?
All our ramen kits are now available for national delivery, local delivery and collection.
* I'm ordering ramen kits to be delivered on different weeks on the same order number, how does the shipping fee work?
If you want to order for multiple deliveries please check out each order separately. If you miss this and mistakenly check out for multiple weeks on a single order we will get in touch directly to invoice you for the additional shipping fee/s.
ORDERS FOR COLLECTION:
- Orders can be collected locally from The Worklabs, Moy Road Industrial Estate, The Worklabs, Taff's Well, CF15 7QR.
- At checkout, please choose 'Pick up', and then continue to payment.
- Orders will be ready for your chosen date (fresh kits) or in 2-4 days, whatever's longest. We will contact you to confirm.
ORDERS FOR LOCAL DELIVERY:
- Orders are available for local delivery to the following postcodes of CF10, CF11, CF14, CF15, CF23, CF24, CF30, CF37, CF5, CF51, CF62, CF63, CF64, CF83, CF99.
- Local delivery cost is a flat rate of £3.95.
- We deliver by hand on Fridays around to these areas, with all fresh kits going out the first week of the month. If you have a preference do let us know but please understand if we're unable to work around it.
ORDERS FOR NATIONAL DELIVERY:
- Next day delivery is not guaranteed by our courier, so whilst >98% of packages arrive when they should, please get in touch if you're purchasing for a specific event and if late delivery might be a problem.
- Any orders outside of the above local postcodes will be eligible for national delivery.
- National delivery cost to the UK mainland is a flat rate of £6.95 for parcels up to 10kg. Above 10kg, the price is £9.95
- Orders will be shipped the day before you have requested your fresh ramen kit, allowing delivery on the required day (usually a Friday) unless agreed by prior arrangement.
- We are unable to deliver to certain parts of Scotland (including the highlands), the British Isles, Channel Islands & Ireland