REFUND POLICY

RETURNS

We offer a 30-day return policy on eligible non-perishable items. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, with any original packaging included. Clothing and accessories must also be unworn and, where applicable, have any original tags attached. You’ll also need your order number or other proof of purchase.

To request a return, please contact us at athome@matsudai.co.uk before sending anything back. If your return is accepted, we’ll provide instructions on how and where to send your package.

Unless the item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the cost of returning it to us.

Items returned to us without first requesting a return may not be accepted.

DAMAGES, FAULTS AND INCORRECT ITEMS

Please check your order when it arrives and contact us as soon as possible if anything is damaged, faulty, or incorrect.

If there has been a problem with your order, please contact athome@matsudai.co.uk and we’ll work with you to put it right. Where a return is required because an item is faulty, damaged or incorrect, we will cover reasonable return costs.

FOOD AND OTHER NON-RETURNABLE ITEMS

Because our ramen kits and other chilled or frozen food products are perishable, they cannot normally be returned if you simply change your mind.

If there is anything wrong with a food item you receive — including damage, a delivery problem, or an issue with its condition on arrival — please contact us as soon as possible so we can resolve it.

We also cannot accept returns of personalised or custom-made products, or gift cards, except where required by law.

Please contact us at athome@matsudai.co.uk if you're unsure whether an item can be returned.

EXCHANGES

We don't operate a direct exchange service.

If you'd like a different eligible non-perishable item, please request a return and place a new order for the replacement.

REFUNDS

Once we've received and inspected an eligible return, we'll let you know whether your refund has been approved.

Approved refunds will be made to your original payment method. Where applicable, we'll also refund the standard delivery charge in accordance with your statutory rights.

We aim to process refunds promptly, although your bank or card provider may take additional time to show the refund in your account.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights.