Delivery FAQ
Shipping cost per order is £5.75.
Free Shipping Over £60
All orders placed with a combined total of £60.00 or more will qualify automatically for free delivery.
We ship to most of the UK
We work with several delivery partners to ensure our ramen can reach as many people as possible. The delivery partner carrying your order will depend on your selected delivery date and your location.
Unfortunately, we are currently unable to ship to the Channel Islands, Northern Ireland, Outer Hebrides, Isle of Man, Shetland Islands, Inverness, Kirkwall, PO Boxes and British Forces Post Office locations.
Delivery dates are selected when you choose your ramen.
We deliver Tuesday to Saturday. Orders close at 2pm the day before your chosen delivery date - so 2pm on Monday for a Tuesday delivery, or 2pm on Friday for a Saturday delivery.
We use fully tracked next-day delivery for every order.
You’ll receive your tracking link by email when your order is dispatched, on the day before your chosen delivery date.
Saturday delivery
Saturday deliveries go with Evri, and there are a few places they cannot reach next day: the Isle of Wight, parts of the Scottish Highlands, the Scottish Borders and some rural postcodes. If you are in one of those and you pick a Saturday, we will email you and move it to the next available weekday. Nothing is lost, it just lands a couple of days later.
Do you deliver to my area?
We work with several delivery partners to ensure our ramen can reach as many people as possible. The delivery partner carrying your order will depend on your selected delivery date and your location.
Unfortunately, we are currently unable to ship to the Channel Islands, Northern Ireland, Outer Hebrides, Isle of Man, Shetland Islands, Inverness, Kirkwall, PO Boxes and British Forces Post Office locations.
If you’re unsure whether we can deliver to you, please get in touch: athome@matsudai.co.uk
What if I won’t be home for my delivery?
We ask that you please arrange delivery to an address where someone will be in to receive it. If plans change and you can’t be home, contact us to change the address, up to 9am on the day prior to your delivery date. Or once your package is dispatched, use the tracking link in your email to click through and provide details of a safe space or divert your package with the courier.
Can I collect my order instead?
If you’re local to Cardiff, or passing through, you can collect your order from our Taffs Well kitchen (CF15 7QR) or our Grangetown restaurant (CF11 6QS). Simply select pick-up at the checkout and choose your collection slot.
What if my order is delayed, missing, damaged or warm?
Occasionally something goes wrong despite our best efforts, and we’re sorry. If a kit arrives warm rather than cold, or you are not sure about it, don’t eat it. Email athome@matsudai.co.uk with your order number, and a photo if you can, and we’ll replace it. Same for anything delayed, missing or damaged - get in touch and we’ll sort it out.
What do I do with the ice packs?
They're gel packs, filled with about 99% water and around 1% sodium polyacrylate, a non-toxic, food-safe gelling agent. Nothing in them needs special disposal.
The best thing to do is keep them. Refreeze them and they're ideal for cool bags and lunch boxes.
If you'd rather get rid of them, let them defrost, cut a corner and pour the gel down the sink, then run the hot tap for a moment to clear it. If you're on a septic tank, skip the sink and put them in your general waste. The empty pouch is LDPE (recycling code 4), the same soft plastic as carrier bags, so most large supermarkets take it in their bag recycling bins and some councils now collect it at the kerbside. Or the whole pack can go in your general waste as it is.