FREQUENTLY ASKED QUESTIONS
Our couriers deliver all over mainland United Kingdom. We cannot deliver to: the Channel Islands, PO Boxes, British Forces Post Office locations, Northern Ireland, Outer Hebrides, Isle of Man, Shetland Islands, Inverness, Kirkwall
For a full FAQ about our ramen subscriptions, please visit the main subscriptions page.
Delivery across the mainland UK is £4.99.
We offer free delivery on any orders over £70.
We now offer deliveries on Fridays and Saturdays. Simply select your preferred delivery date when checking out.
We are now able to accept orders up until 2pm on Thursday for delivery on Friday, or until 2pm on Friday for delivery on Saturday.
Yes. You can collect from our prep kitchen in Taffs Well (CF15 7QR). From August 2022 you will also be able to collect from our restaurant in Grangetown, Cardiff. Please select the appropriate pickup option when ordering. We do not charge for collections. Collections are available on Fridays.
We are currently only able to ship food items within the United Kingdom. However, we are able to ship merch and tableware overseas.
We use custom-made insulated cardboard boxes with ice packs inside. This insulated packaging keeps the food chilled.
Our food is safe to eat up until the end of the Monday following delivery. However, our kits are also suitable for the freezer. If frozen, the kits will be best eaten in the first 4 weeks but will be safe for 3 months.
Simply add what you’d like from our shop to your basket, then checkout and complete your payment details. Please ensure that all items are for delivery on the same date, or pay for extra deliveries.
On rare occasions our courier may fail to deliver on the selected date. When this happens they automatically upgrade it to next day delivery. However, if you’re planning a special meal we do have to warn you that there will be times where your food may not arrive on the specified day. Please get in touch if this might be an issue as, with prior notice, we can often get it out to you earlier.
There's no minimum order but there is a 2 kit minimum order. The 2 kits don’t have to be the same kind.
If you want to make orders for multiple deliveries please pay any extra delivery charges and we’ll automatically ship each order separately. If you miss this and mistakenly check out for multiple weeks on a single order, we will get in touch directly to invoice you for the additional shipping fee/s.
We request that customers provide a delivery address where someone will be present to collect the order, or alternatively provide a safe place to leave the order.
If you know that you or the recipient are not at home during working hours, we recommend that you instead provide a business/workplace address for us to deliver to.
If nobody is available to accept delivery, the courier company will leave it at a safe location and take a picture for records.
Unfortunately, due to the nature of the goods, we cannot accept any returns.
We are happy to cancel your order up to 72 hours before delivery. After that point we will already have started producing your order and will not be able to cancel it.